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FAQ - Frequently asked questions

Welcome to Neova UK: Your Journey Starts Here

 

At Neova, your trust and satisfaction are our top priorities. We’re committed to delivering exceptional service and ensuring you feel confident and supported at every stage of your experience.
Here, you’ll find answers to the most common questions. Still have doubts? Reach out to us at contact.neodrive@gmail.com — we’re here to help.

1. WHAT ARE THE SHIPPING TIMES?

We aim to process your orders within 1–2 business days.
Standard delivery times are approximately 7 business days.

Occasionally, delays may occur due to high demand or unforeseen events. In such cases, our team will be ready to support you promptly.

2. WHAT ARE THE SHIPPING COSTS?

We offer free delivery within the UK, giving you a smooth and cost-effective shopping experience across the country.

3. WHERE DO YOU SHIP?

We proudly offer worldwide delivery. Some restrictions may apply depending on local regulations or logistics limitations. If unsure, don’t hesitate to contact us for clarification.

4. WHAT IF I ENTERED INCORRECT DETAILS?

If you’ve made a mistake in your information, please contact us immediately at contact.neodrive@gmail.com.
We can update your details before dispatch, but once the order has been shipped, changes are no longer possible.
If the package is returned to us, we’ll work with you to resolve the issue.

5. HOW CAN I TRACK MY ORDER?

All our deliveries are tracked for your peace of mind.
Simply email us at contact.neodrive@gmail.com to receive your tracking link.
Please allow 3–5 days for tracking details to appear in the system.

6. DO YOU OFFER RETURNS?

Absolutely. We stand behind the quality of our products and offer a 30-day return policy.

To qualify for a return:

  • The item must be unused

  • It must be returned in its original condition and packaging

7. WHAT IF MY ITEM IS FAULTY OR DAMAGED?

If you receive a damaged or faulty product, we’ll replace it immediately.
Please:

Our team will respond quickly to resolve the issue to your full satisfaction.

8. HOW DO I GET A REFUND?

Once your returned product has been inspected and approved, we’ll notify you and process your refund directly to your original payment method.
Our aim is to ensure a smooth and hassle-free experience.

9. IS ONLINE PAYMENT SECURE?

Yes – your payment details are encrypted and processed securely via certified payment providers, ensuring your information stays safe and confidential.

10. WHAT DOES Neova STAND FOR?

At Neova, we believe in empowering drivers through access to reliable, high-quality automotive products. Our mission is built on:

  • Quality: Every item is carefully selected for performance and durability

  • Integrity: We put your satisfaction first

  • Support: Our team is always here to guide you

We’re more than just a store — we’re your trusted automotive partner.

11. HOW CAN YOU BE SURE OF OUR COMMITMENT?

NEODrive is more than a brand – it’s a promise.
With a dedicated UK-based support team, we’re here to assist you from order to delivery and beyond.
Every interaction is guided by our commitment to service, trust, and excellence.

Still have questions? Contact us any time at contact.neodrive@gmail.com – we’ll be happy to assist.